Thanks for shopping at Birkenstock/Bend Shoe Co!
Orders will be shipped within one business day (M-F) via UPS or USPS providing that the item(s) ordered are in stock. Overs over $50 will receive free shipping (except Alaska and Hawaii). Orders under $50 will have a flat shipping rate of $10. Customers wishing to ship to Alaska or Hawaii should please call us at 541.389.4688 to get a shipping quote.
Modified Returns Policy – COVID 19: Due to our temporary store closure and the disruption caused by the COVID-19 impact, Birkenstock/Bend Shoe co is extending our returns and exchange policy from 30 days to 90 days from the date of purchase to allow flexibility for our customers in returning. This applies to in-store and online purchases.
We want you to love your shoes so try them on and make sure they feel good (in a clean space and with socks). If they don’t feel right send them back or bring them into the store and we will exchange them for something that feels better or refund your money.
We appreciate all returns being made within a month of purchase so we can restock them while they're still in fashion! We will honor each brand's warranty against manufacturer defects, per their guidelines.
HOW DO I MAKE A RETURN OR EXCHANGE?
You can either bring the product(s) back to the store or send it back to us. If you send it back to us, we’ll pay for the shipping unless you are mailing it from outside the 48 continental United States
If you want to bring your exchange or return to the store:
If you want to mail it back to us:
If you don’t want to use UPS, or are sending items from outside the contiguous 48 United States, you can mail the product(s) back to:
Bend Shoe co
836 NW Wall St
Bend, OR 97703